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DfE education record app accessibility statement

This accessibility statement applies to the DfE education records app. This mobile application (app) is run by the Department for Education (DfE).

We want as many people as possible to be able to use this app. For example, that means you should be able to:  

  • listen to most of the app using a screen reader (including the most recent version of VoiceOver (iOS) or Talkback (Android) 
  • navigate most of the app using a keyboard or switch control 

We’ve also made the app text as simple as possible to understand.  AbilityNet has advice on  making your device easier to use  if you have a disability. 

How accessible this app is

We know some parts of the Apple iOS app are not fully accessible: 

  • enabling large text or bold text is not possible 
  • VoiceOver screen reader is unable to recognise different heading types or some button/input fields context 
  • Some links are below the recommended WCAG AA standard colour contrast  

We know some parts of the Android app are not fully accessible: 

  • enabling bold text or scaling a text element is not possible 
  • TalkBack screen reader is unable to recognise different heading types or some button/input fields context  

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:   educationrecord.betasupport@education.gov.uk  

If you need information on this app in a different format like accessible PDF, large print, easy read, audio recording or braille, contact:  

We'll consider your request and get back to you in 5 working days.   

To use the app, you must have had an education record issued to you at your school. Read more about education records.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the  Equality Advisory and Support Service (EASS).

Technical information about this app’s accessibility

The Department for Education is committed to making this accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.  

Compliance status

The app has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.  

This app is compliant with the Web Content Accessibility Guidelines version 2.2  AA standard.  

Preparation of this accessibility statement

This statement was prepared on 21 March 2025 against the WCAG 2.2 AA standard.  

This app was last tested on 6 March 2025. The test was carried out by the Department for Education.